This Privacy Policy explains how Kuber Property ("Kuber Property", "we", "us") collects, uses, shares and protects personal data when you use this website (https://kuberproperty.com), contact us by phone, WhatsApp or email, or use our real-estate services in Indore, Madhya Pradesh.
We process personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made under it, the Information Technology Act, 2000 and other applicable Indian laws. For the purposes of the DPDP Act, Kuber Property is the Data Fiduciary for the personal data described below, and you are the Data Principal.
1. Personal data we collect
Information you give us
- Enquiry forms: your name, mobile number, email address (optional), your message, the page you enquired from and, where relevant, the property you enquired about.
- Calls, WhatsApp and email: the details you share with us about your property requirement, budget, preferred localities and timeline.
- Transaction documents: if you go ahead with a purchase, sale or rental through us, we may need copies of identity and address proof (such as PAN, Aadhaar or passport), photographs, property documents and, for tenants, the details required for police verification. We ask for these only when they are needed for that transaction.
- Property owners: details of the property you ask us to sell or rent out, including address, ownership documents, photographs and expected price or rent.
Information collected automatically
- Technical data: when you submit an enquiry, we store a one-way hashed (irreversible) version of your IP address for a short period to prevent spam and abuse. Our hosting provider may also keep standard server logs (IP address, browser type, pages requested, date and time) for security and reliability.
- Cookies: this website does not use advertising or tracking cookies. A strictly necessary cookie is used only for the private administration area of the site. If we add analytics in future, we will update this policy and, where required, ask for your consent.
We do not knowingly collect sensitive information such as financial account passwords, health data or biometric data through this website. Please do not send full Aadhaar numbers through the enquiry form – we will ask for documents securely when they are actually required.
2. Why we use your personal data
We use personal data only for clear, lawful purposes:
| Purpose | Legal basis under the DPDP Act |
|---|---|
| Responding to your enquiry and sharing suitable property options | Your consent, and personal data you have voluntarily provided for that purpose |
| Arranging site visits, negotiations and meetings with owners, buyers or tenants | Your consent |
| Preparing agreements, registry documents and tenant police-verification forms | Your consent, and compliance with law |
| Keeping records of transactions, invoices and brokerage for tax and accounting | Compliance with law |
| Preventing spam, fraud and misuse of our website | Legitimate uses permitted under the DPDP Act |
| Responding to lawful requests from courts, police or regulators | Compliance with law |
We will contact you about your own enquiry or transaction. We will send you other property updates only if you have asked for them, and you can opt out at any time by telling us or replying "STOP" on WhatsApp. We respect the Do-Not-Disturb preferences you register under the TRAI regulations.
3. Who we share it with
We do not sell your personal data. We share it only where necessary:
- The other party to your deal – for example, we share a buyer's or tenant's name and contact number with the property owner (and vice versa) once you agree to a visit or negotiation.
- Professionals you choose to involve – advocates, document writers, surveyors, banks or housing-finance companies, only when you ask us to coordinate with them.
- Government authorities – such as the sub-registrar's office for registration, the municipal corporation for mutation, or the police for tenant verification, where the law requires it.
- Service providers who host or run this website and our communications (for example, website hosting, database hosting, image hosting and messaging services). They process data on our instructions and are required to keep it secure.
Some of these service providers may store data on servers outside India. Such transfers are made in line with the DPDP Act and any restrictions notified by the Government of India.
4. How long we keep it
- Enquiries that do not lead to a transaction are kept for up to 24 months after our last contact with you, and then deleted or anonymised.
- Transaction records (agreements, invoices, brokerage records) are kept for as long as required under tax, accounting and other laws – generally up to 8 years.
- Hashed IP addresses used for spam prevention are kept only for a short period.
If you withdraw consent or ask us to erase your data, we will do so unless we are required by law to keep it.
5. Your rights
Under the DPDP Act you have the right to:
- Access – ask for a summary of the personal data we hold about you and how it is used.
- Correction and erasure – ask us to correct, complete, update or delete your personal data.
- Withdraw consent – at any time, as easily as you gave it. Withdrawal does not affect processing already carried out.
- Grievance redressal – raise a complaint with us and receive a response.
- Nominate – nominate another person to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, contact our Grievance Officer using the details below. We may need to verify your identity before acting on a request. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
As a Data Principal you also have duties under the DPDP Act, including not providing false information and not impersonating another person.
6. How we protect your data
We use reasonable security safeguards, including encrypted (HTTPS) connections, restricted access to our systems, strong passwords and access only for people who need the data to help you. No system is completely secure; if a personal data breach occurs that affects you, we will inform you and the Data Protection Board as required by law.
7. Children
Our services are intended for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian. If you believe a child has sent us personal data, please contact us and we will delete it.
8. Links to other websites
This website links to third-party sites and services such as Google Maps, WhatsApp and the MP RERA portal. Their privacy practices are governed by their own policies.
9. Grievance Officer and contact
- Grievance Officer: Mayur Paliwal, Kuber Property
- Address: B Block Nilgiri Apartmenst, Indore, Madhya Pradesh 452016
- Email: kuber.property3@gmail.com
- Phone: +91 79741 03355
We aim to acknowledge requests within 48 hours and resolve them within 30 days.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.